Hospitality Manager
We are looking for someone with energy, drive and a passion for fitness who is fully committed to making our community grow. Are you ready to show your hospitality skills and make our members smile? Apply now!
32-40 hours • Amsterdam •
Your future
You are our brand; you are the Urban Gym Group. Your most important task is to make TrainMore the best place for our members, customers and employees. You radiate energy in the club; you are always open for a chat and ensure that the atmosphere is positive and welcoming.
As a Hospitality Manager, you are responsible, together with your Host team, for welcoming visitors warmly and creating a warm and friendly atmosphere to make our gym go-ers comfortable. To ensure seamless service, you process all guest requests via different outlets, but primarily in-person. You are on top of our customer satisfaction.
You support the Club Manager in their daily work. This means that you are concerned with sales, quality, service, hygiene, and personnel. Most importantly, you will manage and coach the team of hosts on hospitality skills. You lift the team to a higher level through your dedication and enthusiasm.
On a daily basis, you will be busy with the following tasks:
- Greet our visitors with a genuine smile and warm welcome;
- Coach the Host team on hospitality;
- Ensuring that our customer satisfaction remains high;
- Supporting the Club Manager in the daily operations;
- Jointly responsible for handling questions and providing service to our members;
- Proactively sharing information about the services of Urban Gym Group (personal training, classes etc);
- Responsible for the appearance of the club (hygiene, safety, maintenance, working conditions, etc.);
- Co-responsible for all personnel-related tasks;
- Responsible for several administrative tasks;
- Building a community within your team;
- Making everyone feel welcome and safe inside TrainMore.
You
- Are service-oriented;
- Are a born leader;
- Care about our customers;
- Are helpful;
- Are a real team player;
- Are fit, energetic, social and positive;
- Have a hands-on mentality;
- Are inspiring;
- Dare to speak out;
- Are the best version of yourself;
- Feel at home in the gym;
- Live and breathe our brand.
- Eligible to work in The Netherlands (Work and Residence Permit).
We offer:
- Working for a company with a wonderful mission;
- Excellent salary;
- 26 holidays (free on your birthday!);
- Exchange of public holidays;
- Free and unlimited access to professional coaching sessions, mindful sessions, webinars and master classes with coaches and psychologists;
- Free working out at all our first-class gyms and studios for you and your partner;
- One day per year charity work;
- Learning via our in- and external Academy;
- Last but not least, 350 amazing colleagues.
* A personality assessment is part of the hiring process.
About TrainMore
TrainMore is a unique gym concept that rewards members with a 1 euro discount for each workout. The industrially styled TrainMore clubs are located in lively city centres. Innovative training opportunities, in-house studios, live DJ’s and a motivating training atmosphere create the best possible feeling during a workout. There is much attention to music, interior and exclusive member events like locker room parties and challenges. Train More, Get More. It’s up to you.
Application proces
Let us know who you are
Send your resume and motivation letter to work@urbangymgroup.com. After assessing your application, we will contact you.We meet
After a brief meeting online we plan a face to face meeting at one of our clubs or at HQ. When applying for an audition as trainer or performer, you will be invited for the next planned audition.Culture fit
Fitting our culture is the most important part of the application proces. We believe character, ambitions and expectations are more important than skills. Together we find out if there is a mutual match and if we meet each others expectations.A day in our club
Sometimes we skip step 4, but depending on the vacancy, we ask you to step in our club and experience real life a day in our club. This way you know for sure the UGG family suits you.Conditions
We expect to offer you a contract within 10 working days after your application. The proposal will inform you on all primary and secondary conditions (including unlimited training at all of our labels!).