Customer Success Agent (English Speaking)
Are you an ambitious employee who wants to develop his/her commercial skills in the sports and fitness industry? Then this is the perfect opportunity for you! Urban Gym Group is looking for a Customer Success Agent (English Speaking) with a passion for commerce to provide our members with the best possible experience and grow our business.
32-40 hours • Silodam Amsterdam
Are you an ambitious employee who wants to develop his/her commercial skills in the sports and fitness industry? Then this is the perfect opportunity for you! Urban Gym Group is looking for a Customer Care Agent with a passion for commerce to provide our members with the best possible experience and grow our business.
With development and career opportunities within our company, you will have the chance to develop yourself while doing what you are passionate about.
Your Future:
As the first point of contact for our members, you will be responsible for providing exceptional customer service by answering questions about our memberships, our member management system and other TrainMore-related questions.
Your main responsibilities are:
- Communicate with our members through our ticket system, live chat, phone and social media platforms;
- Accurately record conversations with our members;
- Inform and advise our members about our services;
You:
- Are as a priority to maintain a high level of customer satisfaction at all times;
- Are a results-oriented and proactive attitude and enjoy achieving commercial goals aimed at retention and new members;
- Have excellent native, English communication skills and can work with accuracy and attention to detail;
- Want to grows in a team-oriented environment and enjoy working with colleagues from different departments and clubs;
- Are passionate about sports, fitness and UGG’s urban style and can convey this passion to (potential) members.
We offer:
- A competitive salary and 8% holiday pay based on your annual salary.
- 26 holidays based on a full-time working week, including leave on your birthday.
- Flexible working hours: Monday to Saturday between 08:30 and 21:00.
- Free access to professional coaching sessions, mindfulness sessions, webinars and master classes.
- Free sports in all our clubs and studios for you and your partner.
- One day a year of paid charity work of your choice.
- Development opportunities through our internal and external academy.
- A challenging job within a young, entrepreneurial and fast-growing fitness community.
- Weekly group classes with a personal trainer to keep fit.
- A beautiful headquarters just a 10-minute walk from Amsterdam Central Station.
A personality assessment is part of the hiring process.
About Urban Gym Group
A world leading fitness group
We’ve been pushing the boundaries of what we can do to empower our community to get the most out of themselves.
In doing so we create places in communities with a purpose, where people come to transform their lives from good to great.
We place our community left, right and centre in everything we do. By tailoring our future facing and innovative urban gym concepts to their specific needs, we offer them the care, the energy and the challenge they need to create an ever-healthier lifestyle.
Application proces
Let us know who you are
Send your resume and motivation letter to work@urbangymgroup.com. After assessing your application, we will contact you.We meet
After a brief meeting online we plan a face to face meeting at one of our clubs or at HQ. When applying for an audition as trainer or performer, you will be invited for the next planned audition.Culture fit
Fitting our culture is the most important part of the application proces. We believe character, ambitions and expectations are more important than skills. Together we find out if there is a mutual match and if we meet each others expectations.A day in our club
Sometimes we skip step 4, but depending on the vacancy, we ask you to step in our club and experience real life a day in our club. This way you know for sure the UGG family suits you.Conditions
We expect to offer you a contract within 10 working days after your application. The proposal will inform you on all primary and secondary conditions (including unlimited training at all of our labels!).