Customer Care Agent
Urban Gym Group is looking for a Customer Care Agent to join our head office team at Silodam, Amsterdam. You’ll be the go-to person for our members, supporting them throughout their entire journey with us via online channels.
32 – 40 Hours | Amsterdam
Urban Gym Group is looking for a Customer Care Agent to join our head office team. You’ll be the go-to person for our members, supporting them throughout their journey with us via online channels. From onboarding new members to keeping long-term members engaged, you’ll make sure every interaction feels personal, smooth, and part of the UGG experience. With your service mindset and commercial awareness, you’ll help members stay motivated, connected, and excited about being part of our community.
Your main responsibilities:
- Communicate with our members through our ticket system, live chat, and social media platforms (no phone channels are used at the moment)
- Accurately record conversations with our members
- Inform and advise our members about our services
You:
- Put member satisfaction at the heart of everything you do and consistently deliver high service standards
- Have a proactive, solutions-focused mindset and enjoy turning challenges into opportunities
- Are commercially driven: you understand how to retain members, spot upsell opportunities, and contribute to business growth
- Communicate fluently in English, with strong written skills and an eye for detail
- Thrive in a fast-paced, team-oriented environment and can work effectively across departments
- Bring a passion for fitness, well-being, and Urban Gym Group’s energetic, urban style — and know how to share that enthusiasm with others
We offer:
- A role during regular office hours at our head office
- A starting salary of €2650,- gross based on full time and 8% holiday pay based on your annual salary
- Pension plan to support your future.
- An optional bonus for driving sales through member support
- 26 holidays based on full-time employment
- Exchange of public holidays
- Participate in our Work in Club Programme
- Charity work one day per year
- Unlimited access to all our first-class locations for you and a +1
- Unlimited access to the services of our well-being partner OpenUp for you and your family
- A modern head office just 10 minutes’ walk from Amsterdam Central Station
- Up to one day per week working from home
- Remote work option for 10 days a year
About Urban Gym Group
A world leading fitness group
We’ve been pushing the boundaries of what we can do to empower our community to get the most out of themselves.
In doing so we create places in communities with a purpose, where people come to transform their lives from good to great.
We place our community left, right and centre in everything we do. By tailoring our future facing and innovative urban gym concepts to their specific needs, we offer them the care, the energy and the challenge they need to create an ever-healthier lifestyle.
Application proces
Let us know who you are
Send your resume and motivation letter to work@urbangymgroup.com. After assessing your application, we will contact you.We meet
After a brief meeting online we plan a face to face meeting at one of our clubs or at HQ. When applying for an audition as trainer or performer, you will be invited for the next planned audition.Culture fit
Fitting our culture is the most important part of the application proces. We believe character, ambitions and expectations are more important than skills. Together we find out if there is a mutual match and if we meet each others expectations.A day in our club
Sometimes we skip step 4, but depending on the vacancy, we ask you to step in our club and experience real life a day in our club. This way you know for sure the UGG family suits you.Conditions
We expect to offer you a contract within 10 working days after your application. The proposal will inform you on all primary and secondary conditions (including unlimited training at all of our labels!).