As an Operations Assistant you will work in a team and be the first point of contact for our Club Managers and external companies on all questions related to the member management system and our members. You are also able to provide various reports to colleagues within The Urban Gym Group.
Your daily tasks:
You answer emails with Business to Business customers promptly and representatively;
You are responsible for monitoring the correct structure in our membership administration system;
You provide reports on which important decisions are made;
You handle the questions from our collection agencies and are the contact person for this with the Club Managers;
You are responsible for accounts receivable management;
You are responsible for our corporate fitness platform;
You are willing to do other work besides your customer contact tasks, including inventory management and administrative work;
You contribute to the digitization of our entire administration;
You contribute good ideas to make our organization even more efficient;
You have the analytical ability to use relevant data to provide the board with new insights;
You resolve complaints professionally, advise and inform customers.
Have integrity and a strong sense of responsibility;
You work accurately, have good communication skills and a customer-oriented attitude;
You are stress resistant and can handle dynamic situations;
You have excellent proficiency of the Dutch and English language in word and writing;
Have excellent Excel knowledge and some knowledge of programming languages;
Are a team player who enjoys working with colleagues from different departments and clubs;
Have a proactive Attitude;
Can deal with a start-up culture within the operations department;
Have perseverance: an empty inbox is a challenge;
Ensure a high customer satisfaction of our corporate customers;
Will work in and gain knowledge of our membership administration system;
Have a HBO working and thinking level;
Have financial knowledge and at least 1 year of financial work experience or any related position in administration or back office.
Working for a company with a wonderful mission;
26 holidays (free on your birthday!);
Exchange of public holidays;
Free and unlimited access to professional coaching sessions, mindful sessions, webinars and master classes with coaches and psychologists;
Free working out at all our first class gyms and studios for you and your partner;
One day per year charity work;
Learning via our in- and external Academy;
Last but not least, 350 amazing colleagues.
About Urban Gym Group
A world leading fitness group
We’ve been pushing the boundaries of what we can do to empower our community to get the most out of themselves.
In doing so we create places in communities with a purpose, where people come to transform their lives from good to great.
We place our community left, right and centre in everything we do. By tailoring our future facing and innovative urban gym concepts to their specific needs, we offer them the care, the energy and the challenge they need to create an ever-healthier lifestyle.
Let us know who you are
Send your resume and motivation letter to email@example.com. We contact you within 24 hours.
After a brief meeting online we plan a face to face meeting at one of our clubs or at HQ. When applying for an audition as trainer or performer, you will be invited for the next planned audition.
Fitting our culture is the most important part of the application proces. We believe character, ambitions and expectations are more important than skills. Together we find out if there is a mutual match and if we meet each others expectations.
A day in our club
Sometimes we skip step 4, but depending on the vacancy, we ask you to step in our club and experience real life a day in our club. This way you know for sure the UGG family suits you.
We expect to offer you a contract within 10 working days after your application. The proposal will inform you on all primary and secondary conditions (including unlimited training at all of our labels!).