Operations Assistant

32-40 hours • Amsterdam

Urban Gym Group is an industry pioneer within the European wellness and fitness community, with over 40 clubs and studios in major cities across the Netherlands. You might know us from brands such as Trainmore, ClubSportive, Renessence, and BTY CLB. Our ambitious domestic and international growth plans require an expansion of marketing leadership team, and as Head of Marketing, you will play a crucial role in realizing Urban Gym Group’s growth objectives.

As an Operations Assistant you will work in a team and be the first point of contact for our Club Managers and internal teams on all questions related to the member management system and our members. You are also in contact with members directly, solve issues surrounding their payments, Personal Training membership or other backoffice-related tasks. You will directly contribute to helping our business run smoothly.

Your daily tasks:

• You answer emails with members promptly and representatively.
• You are responsible for monitoring the correct structure in our membership administration system.
• You implement marketing deals and memberships for new clubs.
• You contribute to our corporate fitness platform.
• You are willing to do other work besides your customer contact tasks, including inventory management and administrative work.
• You contribute to the digitization of our entire administration.
• You contribute good ideas to make our organization even more efficient.
• You have the analytical ability to use relevant data to provide the board with new insights.

You

• Have integrity and a strong sense of responsibility;
• You work accurately, have good communication skills and a customer-oriented attitude;
• You are stress resistant and can handle dynamic situations;
• You have excellent proficiency of the Dutch and English language in word and writing;
• Are a digital native and can wrap your head around new systems quickly;
• Have excellent Excel knowledge;
• Are a team player who enjoys working with colleagues from different departments and clubs;
• Have a proactive attitude;
• Can deal with a scale-up culture within the operations department;
• Have perseverance: an empty inbox is a challenge;
• Ensure a high customer satisfaction of our (corporate) customers;
• Will work in and gain knowledge of our membership administration system;
• Have a HBO working and thinking level;
• Have at least 1 year of customer care/backoffice/financial work experience or any related position in administration or back office.

We offer

• A competitive salary and 8% holiday pay based on your annual salary 
• 26 holidays based on full-time employment. 
• Exchange of Public Holidays 
• Participate in our Work in Club Programme  
• Charity work one day per year  
• Unlimited access to all our first class locations for you and a +1 
• At the Urban Gym Group, well-being is key, therefore, you and your family members have unlimited access to the services of our well-being partner OpenUp. 
• A beautiful and attractive head office just 10 minutes walk from Amsterdam Central Station  
• 500 amazing colleagues who challenge themselves and each other 

* A personality assessment is part of the hiring process.