Host

Your future

As an all-round well-being guide, you will be the first and last point of contact for our guests, also referred to as ‘voyagers’ and serve as their guide throughout their entire experience at Renessence. From advising them on our services, treatments, concept store products and studio classes to handing them one of our freshly made smoothies or informing them on our various membership options, keeping track of their preferences and profiles, booking them in and answering their questions. Your open and welcoming energy and in-depth knowledge of our total well-being and science-based services, treatments and classes will make our guests feel at ease and taken care of, whether they are members or first timers, seeking to heal alone, in a community setting or just popping in for a nourishing green juice!

Your role as a Renessence ambassador is to ensure an outstanding customer experience for all our members and guests throughout their voyage with us, enabling them to reset, recharge, recover and rejuvenate on every level.

Responsibilities & Competences:

Your daily responsibilities include, but are not limited to:

• Welcoming our guests and members. Through your enthusiasm, warmth, professionalism & knowledge everybody instantly feels at ease, safe and ready to undo, recharge and renew;
• As the main point of contact for our guests, you are responsible for keeping track of their preferences & total health needs, updating their profiles, and communicating any necessary updates or questions to your fellow well-being guides, doctors, health experts and manager;
• You are to have a detailed knowledge of our treatments, services, products, classes and pricing as well as the various memberships we offer, and you will receive in-depth training on these subjects;
• You have an eye for detail and are expected to maintain the aesthetic and atmosphere of the space;
• You are encouraged to share any personal ideas, thoughts and suggestions that can lead to the overall improvement of the customer journey at Renessence – we value the input and opinion of our team, and we are always looking to improve, develop and cultivate.

You:

• Have had previous experience for several years in a (para)medical facility, spa, health, hotel or sports retail location;
• Don’t have a nine to five mentality and are available to work early mornings, evenings and weekends where necessary;
• Are a natural problem-solver, solution driven, people person, health and well-being enthusiast;
• Are highly service oriented, sociable with a helpful nature;