Hospitality Manager

Fulltime | Amsterdam 

Are you ready to lead the member experience at one of Amsterdam’s most prestigious fitness clubs? Clubsportive is looking for a hands-on, service-driven Hospitality Manager to elevate our hospitality standards and lead both the front-of-house and fitness teams with clarity, structure, and energy. This is your chance to make a daily impact in a club where excellence, service, and well-being come together. 

As our Hospitality Manager, you’ll ensure smooth daily operations and create an environment where every member feels welcome, supported, and inspired. 

Key responsibilities: 

• You lead the day-to-day club operations and make sure everything—from cleanliness to service—is on point. 
• You start and end each shift with a full club check, including wellness, equipment, vending, and member experience. 
• You coach the Host and Fitness team with a hands-on, lead-by-example approach. 
• You manage onboarding and training to ensure new team members quickly adapt to our standards. 
• You track key metrics like day pass conversion, vending, and sales through Power BI and act on insights. 
• You create a strong hospitality culture, handling feedback and keeping reviews (Google, ClassPass) in check. 
• You oversee scheduling for the host team, fitness trainers, and group classes. 
• You manage stock, cleaning, and pool facilities to ensure a seamless member experience. 

You

• Are hands-on leader who thrives in a fast-paced, premium environment.
• Are structured, service-minded and solution-oriented.
• Bring energy, clarity and ownership to every shift. 
• Speak both Dutch and English fluently. 
• Have experience in hospitality, fitness, leisure or lifestyle management.

We offer 

• The opportunity to take ownership of the member experience at one of Amsterdam’s largest and most exclusive fitness clubs, equipped with state-of-the-art facilities. 
• The chance to shape and deliver unparalleled experiences for our members.   
• Working for a company with a wonderful mission  
• Excellent salary  
• 26 holidays (free on your birthday!)  
• Exchange of public holidays  
• Charity work one day per year   
• Unlimited access to all our first class locations for you and a +1  
• At the Urban Gym Group, well-being is key, therefore, you and your family members have unlimited access to the services of our well-being partner OpenUp.  
• Learning via our in- and external Academy.
• 750 amazing colleagues who challenge themselves and each other.