Customer Care Employee

Looking for an exciting opportunity to grow your customer service skills in the sports and fitness industry? Look no further! As a Customer Care Employee at Urban Gym Group, you will play a vital role in ensuring our members receive the best possible experience. With opportunities for development and growth within our company, you'll have the chance to advance your career while doing something you're passionate about.

Communicative • Service-oriented • Development opportunities

32-40 hours • Amsterdam Silodam

Your future

As the first point of contact for our members, you’ll be responsible for providing exceptional customer service by answering their questions about memberships, our member management system, and other TrainMore-related inquiries.

Your key responsibilities will include:

  • Ensuring that you maintain a positive, empathetic, and professional attitude towards our members at all times;
  • Communicating effectively and efficiently with our members via telephone, email, and social media platforms;
  • Keeping accurate and comprehensive records of customer interactions, transactions, comments, and feedback;
  • Acquiring in-depth knowledge of the UGG clubs and services to better assist and relate to our members with any questions or concerns they may have;
  • Identifying potential commercial opportunities and proactively recommending UGG products or services that may better meet our members’ needs.


  • Prioritize maintaining high levels of customer satisfaction at all times;
  • Have strong empathy and genuinely enjoy helping others;
  • Possess excellent communication skills in both Dutch and English and can work with accuracy and attention to detail;
  • Thrive in a team-oriented environment and enjoy collaborating with colleagues from various departments and clubs;
  • Are passionate about sports, fitness, and the urban style that UGG embodies.

We offer:

  • Working for a company with a wonderful mission;  
  • A starting base salary of €12,12,– per hour.
  • 26 holidays (free on your birthday!);  
  • Exchange of public holidays;  
  • Free and unlimited access to professional coaching sessions, mindful sessions, webinars and masterclasses with coaches and psychologists;  
  • Free working out at all our first-class gyms and studios for you and your partner;  
  • One day per year charity work;  
  • Learning via our in- and external Academy;  
  • Last but not least, 350 amazing colleagues. 

A personality assessment is part of the hiring process.

Our HQ is located at the beautiful Silodam, close to Amsterdam Central Station.

About Urban Gym Group

A world leading fitness group

We’ve been pushing the boundaries of what we can do to empower our community to get the most out of themselves.

In doing so we create places in communities with a purpose, where people come to transform their lives from good to great.

We place our community left, right and centre in everything we do. By tailoring our future facing and innovative urban gym concepts to their specific needs, we offer them the care, the energy and the challenge they need to create an ever-healthier lifestyle.

Application proces


Let us know who you are

Send your resume and motivation letter to After assessing your application, we will contact you.

We meet

After a brief meeting online we plan a face to face meeting at one of our clubs or at HQ. When applying for an audition as trainer or performer, you will be invited for the next planned audition.

Culture fit

Fitting our culture is the most important part of the application proces. We believe character, ambitions and expectations are more important than skills. Together we find out if there is a mutual match and if we meet each others expectations.

A day in our club

Sometimes we skip step 4, but depending on the vacancy, we ask you to step in our club and experience real life a day in our club. This way you know for sure the UGG family suits you.


We expect to offer you a contract within 10 working days after your application. The proposal will inform you on all primary and secondary conditions (including unlimited training at all of our labels!).

Apply now