Customer Care Back-Office Specialist

As Customer Care Back-Office Specialist you are the point of contact for all our members behind the scenes! 

Financial • Customer Satisfaction • Back-office

24-40 hours • Amsterdam 

Your future 

You help answering all questions related to memberships, our members management system and other questions about TrainMore or HIGH STUDIOS with attention. You will be responsible for:

  • Making correct changes and adjustments in (GymManager) our membership system. E.g.: promotions, financial corrections, memberships; 
  • Maintaining a positive, empathetic, and professional attitude toward our members at all times; 
  • Keeping records of customer interactions, transactions, comments, and mutations; 
  • Knowing the UGG gyms and services inside and out so that you can relate to our members and assist with any questions; 
  • Providing feedback on the efficiency of the customer service process. 


  • Ensure that customer satisfaction remains high at all times; 
  • Work accurately and have a financial background;  
  • Have excellent communication skills in Dutch and English;    
  • Are a team player who likes working with colleagues from different departments and clubs; 
  • Are passionate about sports, fitness and the urban style that the UGG radiates. 

We offer:

  • Working for a company with a wonderful mission;
  • Excellent salary;
  • 26 holidays based on a 40-hour work week (free on your birthday!);
  • Exchange of public holidays;
  • Free and unlimited access to professional coaching sessions, mindful sessions, webinars and master classes with coaches and psychologists;
  • Free working out at all our first class gyms and studios for you and your partner;
  • One day per year charity work;
  • Learning via our in- and external Academy;
  • Last but not least, 350 amazing colleagues.

About Urban Gym Group

A world leading fitness group

We’ve been pushing the boundaries of what we can do to empower our community to get the most out of themselves.

In doing so we create places in communities with a purpose, where people come to transform their lives from good to great.

We place our community left, right and centre in everything we do. By tailoring our future facing and innovative urban gym concepts to their specific needs, we offer them the care, the energy and the challenge they need to create an ever-healthier lifestyle.

Application proces


Let us know who you are

Send your resume and motivation letter to We contact you within 24 hours.

We meet

After a brief meeting online we plan a face to face meeting at one of our clubs or at HQ. When applying for an audition as trainer or performer, you will be invited for the next planned audition.

Culture fit

Fitting our culture is the most important part of the application proces. We believe character, ambitions and expectations are more important than skills. Together we find out if there is a mutual match and if we meet each others expectations.

A day in our club

Sometimes we skip step 4, but depending on the vacancy, we ask you to step in our club and experience real life a day in our club. This way you know for sure the UGG family suits you.


We expect to offer you a contract within 10 working days after your application. The proposal will inform you on all primary and secondary conditions (including unlimited training at all of our labels!).

Apply now